Shipping policy

Last Updated: 31/07/2025

Thank you for choosing Sexy Costume® (operated by Vanguard Edge LLC). We strive to provide a seamless shipping experience for customers worldwide. If you have any questions about your order, please contact us at info@sexy-costume.com

1. Free Shipping Over $50

  • We offer free worldwide shipping for all orders over $50 USD.
  • For orders under $50, shipping costs (if applicable) will be calculated and displayed at checkout based on your location.

2. Handling & Processing

  • Handling Time: 1–3 business days. We work diligently to process and pack your order as quickly as possible.
  • Late Orders: Orders placed after 4:00 PM EST will be processed on the next business day.
  • Business Days: Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

3. Estimated Delivery Times

  • United States: 5–10 business days
  • Europe: 7–14 business days
  • Rest of the World: 10–20 business days

Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.

Please note these are estimated timeframes and may vary due to factors beyond our control, such as customs processing or local postal delays.

4. Multiple Shipments

  • Orders containing multiple items may ship separately. This can occur if items are sourced from different warehouses.
  • If your order is split into multiple shipments, you will receive separate confirmation emails and tracking information (if available) for each shipment.

5. Customer Responsibility

Please ensure that your shipping information is accurate at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6. Tracking Your Order

  • Tracking Number: A tracking number will be sent to you via email once your order has been dispatched.
  • Track Online: You can track your shipment using the Track Order page on our website.
  • Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.

5. Potential Delays

  • While we aim to deliver within the estimated timeframes, there may be delays during peak shopping seasons, holidays, or due to unforeseen events (e.g., extreme weather, logistical disruptions).
  • We appreciate your patience and understanding if such delays occur.

6. Duties, Taxes & Fees

  • All orders may be subject to import duties, taxes, or fees imposed by your local customs authorities or government regulations, regardless of destination.
  • These charges (if applicable) are determined by each country’s customs agency and are the customer’s responsibility. We do not control or collect these fees at checkout.
  • We recommend checking with your local customs office if you are unsure of any potential duties or taxes applicable to your order.

7. Lost or Damaged Shipments

  • If your order arrives damaged or you believe it is lost, please contact us immediately at info@sexy-costume.com
  • In the event of damage, kindly include photos of the package and items so we can file a claim and provide a suitable resolution as quickly as possible.

8. Contact Us

If you have any questions, concerns, or need assistance with your order, please reach out:

Business Name: Sexy Costume®
Email: info@sexy-costume.com
Contact form:  https://sexy-costume.com/pages/contact
Company: Vanguard Edge LLC
Address: 33 N Gould St, Sheridan, WY 82801, USA

Discretion

Your privacy is our priority. All items are packaged discreetly for total peace of mind.

Customer service

Get quick and efficient assistance with responses to your inquiries within 24 hours.

Speed

Enjoy our fast shipping within the US, delivering your orders in just 5 to 8 business days.

Easy Returns

Fast and easy returns and exchanges within 30 days.