F.A.Q - Help Center
Return & Refund Policy – Sexy‑Costume
Not sure if it’s the right size or the right look? No worries: you have 30 days from delivery to return it easily.
1. Eligible Conditions
- Items unworn, with tags attached, and in their original packaging
- No traces of washing or use
- Note: Promotional items are not eligible for returns.
2. Return Period
Yes! Returns are accepted within 30 days of receiving your package.
3. Return Procedure & Shipping
- The item must be in perfect condition.
- Return shipping costs are the buyer’s responsibility.
- Proof of postage must be emailed to us as confirmation.
4. Fees & Refunds
- Standard return: Free for the United States.
- Return shipping costs are your responsibility for international orders or non‑compliant returns (see above).
- Refund will be issued via the original payment method within 5–7 business days after receipt.
5. Exchanges & Store Credit
Prefer an exchange or store credit? Please let us know via email.
6. FAQ – Frequently Asked Questions
- I lost my receipt—what should I do?
- Contact us with your order number, and we will generate a Return Merchandise Authorization (RMA) number.
- Can I return part of my order?
- Absolutely. Each item can be returned separately via your customer account.
7. Customer Support
Need help? Email us at info@sexy-costume.com or use our live chat, available from 9 AM to 6 PM.