Return and refund policy

By placing an order through https://sexy-costume.com/ operated by SCHENCK LLC, you agree to the terms and conditions below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to countries domestic to United States.

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means that you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

2. RETURN PROCESS

To initiate a return, you can contact us at contact.sexycostume@gmail.com or call us at Phone: +1 401 205 0017

. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

3. DAMAGED, INCORRECT OR PROBLEMATIC PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and correct it.
To return your product, you must contact our carrier.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

4. EXCHANGES

We will only exchange damaged, wrong product, wrong size or defective products. If you need to exchange an item, please contact us at contact.sexycostume@gmail.com or call us at Phone: +1 401 205 0017
.

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may also take some time to process and issue the refund.

Customer Service:

We will respond within 24 hours.

By email: contact.sexycostume@gmail.com

Phone: +1 401 205 0017
7 days a week
Hours: 8 am-11 am | 12 pm-5 pm

The company SCHENCK LLC, headquartered at 2915 Ogletown Road, Newark, DE, 19713, United States.

EIN : 61-1947047

Customer service available:

Monday to Friday / 9am to 6pm.

FAQ

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Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h